Returns and refunds

Return and Refund Policy

Return of items I ordered: Our policy is to grant you the right to return any item purchased within 5 days from the date of receipt. The return will be in its original packaging, sealed and in perfect conditions.

Before making the return, You will need to contact the customer service department. If the reason for the return is that the returned item does not match the order, Tayaupá – Pride of Mexico will cover all return shipping costs. If the reason for the return is something else, we will refund the order amount; however NO shipping costs (If you have questions about the products, we strongly ask you to ask us your questions so we can respond in a timely manner, send you additional information or images so that you can appreciate them to your satisfaction).

Returned items will be inspected upon receipt to verify that the item has not been improperly handled or damaged. If damage is found, a charge proportional to the damage done to the item will be applied.

Within a maximum period of 20 days Upon receipt of the return, we promise to refund it according to the payment method used for the purchase.

Cancellation of the order: If the cancellation of the order arrives before the departure of the merchandise, the customer will not have any charge and the refund will be made 100%.

The prices published on the site NO include shipping cost except when expressly indicated by a particular promotion, product prices may change at any time without prior notice, promotions from other means other than those presented on this site cannot be combined.

The client undertakes to provide a valid address where the order can be delivered, as well as the address captured in our system must match the shipping address provided in Paypal in the case of payment with said platform. In the event that the client provides an address that is not located by the parcel, any other additional cost will be covered by the client himself.

All shipments made by us and our suppliers are perfectly packaged. In the event that your order is delivered with physical damage caused by the courier, you must add a note when signing the delivery receipt for the courier indicating that the package shows signs of mishandling (open, dented, punctured, wet box, etc.). Without this note, you are considered to have accepted the package in good condition. If the courier does not allow you to make a note on the delivery receipt, NO you should receive the package.

Once the package has been received by you or someone else at the delivery address, you have 24 hours to report any physical damage or missing items in your order, after this time no change or claim can be made.